Terms & Conditions
By booking, the T&Cs are accepted. Piano teaching is my full time livelihood. Please respect my requirement to remain true to these terms without exception.
Lessons are considered unable to be rearranged as I operate at full capacity, however if you inform me of an absence with notice (prior to 48 hours) ahead of a lesson, I will of course endeavor to rearrange your lesson. This is subject to availability and can't be guaranteed. If I have been unable to reschedule your lesson within two weeks of the original lesson date, the lesson has been lost. This cut off period is there to make it fair for all my students. There will be no postponement of fees in lieu and no reimbursement of fees. Rearranged lessons are booked in addition to your usual lesson schedule (rather than as a replacement for a scheduled lesson).
During term-time I strongly recommend that lessons are attended as scheduled, because it is improbable an alternative time to hold the lesson will be available. For lessons during school holidays, rearrangements are generally able to be made, more so when notice is given.
If you inform me of an absence with last minute notice (within 48 hours of a lesson) for any reason or illness, including Covid-19, a remote lesson will be offered to you. If you choose not to have the remote lesson, your lesson is lost. (Remote lessons are simply held over FaceTime, WhatsApp video call, or Zoom).
As I am a private teacher my availability is not bound to the school term dates. I teach throughout all school holidays and on bank holidays as normal. Lessons are held Monday-Friday, between the hours of 12pm-8pm.
My availability excludes all weekends, periods of my annual leave and key dates in the public annual calendar (Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, New Year's Day, Easter Day and Easter Monday).
For periods of my annual leave, I will firstly endeavor to rearrange your lesson, or I will offer reimbursement of the lesson fee.
Should I contract Covid-19 and be well enough I will teach remotely as scheduled. If you choose not to have the remote lesson, your lesson is lost. If your lesson doesn't take place because I am too unwell for remote lessons, I will firstly endeavor to rearrange your lesson. Alternatively, I will offer reimbursement of the lesson fee.
If you fail to turn up to a face-to-face lesson or fail to connect to a remote lesson for any reason, this will be classed as a no show and the lesson will be lost. It is your responsibility to book lessons into your diary, to ensure you turn up to your lessons, and that you have a strong, working connection for remote lessons. It is also your responsibility to check in advance of your lessons for road-works should you drive or take the bus to your lessons.
Lateness (Arrival and Collection)
Students must be on time for lessons. If a student is late for the start of a lesson, lost time is lost, and cannot be added to the end of the scheduled lesson or added on to any future lessons.
Children must be collected at the time their lessons end. If the lesson time does not suit you or if you are unsure that you will be able to drop off or collect your child on time, please enquire about alternative lesson times.
A Note on Commitment
Naturally life will get in the way some weeks and I am very sympathetic of this, however a continuation of lateness, no showing lessons and/or not practicing quite enough between lessons is usually likely to result in slower progression and in most cases repetition of previous lesson content. Learning to play the piano generally requires both a continuous commitment to having frequent, personalised guidance and adequate time spent practicing between most lessons. How much practice is required depends on the individual. (If needed, I can set a reasonable practice goal at various points in the learning stages, to accompany the achievable objectives I give during lessons intended to be further completed before the next lesson).
Should you wish to stop having lessons you must let me know. Full understanding will always be given. Just one lessons worth of paid notice after the lessons stop is required.
Should an expected payment date be missed and my correspondence regarding this be ignored for longer than three days since the original payment due date, reluctantly, your ongoing lesson time is at immediate risk to be offered to my waiting list and if necessary, advertised.
All details given to you regarding your payment plan form part of these T&Cs.
All payments, regardless of payment plan, are non-refundable once made, (except for periods of my own absence should lessons be unable to be rescheduled).
By booking, you agree to follow a few easy steps which allow me to teach safely. Please read my short Covid-19 measures here.
Thank you for taking the time to read my T&Cs.