Terms & Conditions
By booking, the T&Cs are accepted. Piano teaching is my full time livelihood. Please respect my requirement to remain true to these terms without exception.
Last Minute Absences and Rescheduling Lessons
If you inform me of an absence within 48 hours of a lesson for any reason, including Covid, your lesson cannot be rescheduled however a remote lesson will be available to you at your scheduled lesson time. If you choose not to have the remote lesson, your lesson is lost, with no reimbursement or postponement of fees. (Remote lessons are held over FaceTime or WhatsApp video call).
Prior to the 48 hour period before a lesson, while I will endeavor to assist in rescheduling lessons, this is subject to availability and cannot be assumed as I operate at full capacity. Lessons are fundamentally considered to be unable to be rescheduled, because I am not often able to reschedule lessons. There will be no postponement or reimbursement of fees in lieu of lessons unable to be rescheduled. I therefore recommend that you attend your lessons as planned.
To give flexibility, I will keep in mind your request until two weeks after the original lesson date. If I have not contacted you with alternative availability by the end of that period, the lesson has been lost. This two week cut off period is there to make it fair for all my students.
No Shows & Lateness
If you fail to turn up to a face-to-face lesson or fail to connect to a remote lesson for any reason, this will be classed as a no show and the lesson will be lost. It is your responsibility to book lessons into your diary, check for travel updates and to ensure that you have a strong, working connection for remote lessons.
If a student is late for the start of a lesson, lost time is lost, and cannot be added to the end of the scheduled lesson or added on to any future lessons. Children must be collected promptly at the time their lessons end.
A Note on Commitment
Naturally life will get in the way some weeks and I am very sympathetic of this, however a continuation of lateness, no showing lessons and/or not practicing quite enough between lessons is usually likely to result in slower progression and potentially more repetition of previous lesson content than would otherwise be the case. Learning to play the piano generally requires both a continuous commitment to having frequent, personalised guidance and adequate time spent efficiently practicing between most lessons. How much practice is required depends on the individual. (I usually set a reasonable practice goal at various points in the learning stages, to accompany the achievable objectives I give during lessons intended to be further completed before the next lesson).
Stopping Lessons
Should you wish to stop having lessons please let me know. Full understanding will always be given. I only require one week of notice.
Payments
All payments are non-refundable once made, (except for periods of my own absence should lessons be unable to be rescheduled).
Any written details given to you regarding your payment plan form part of these T&Cs.
Should an expected payment date be missed and my correspondence regarding this be ignored for longer than three days since the original payment due date, reluctantly, your lesson slot is at immediate risk to be offered to my waiting list and if necessary, advertised.
My Availability / Annual Leave / Illness
As I am a private teacher my availability is not bound to the school term dates. I teach throughout all school holidays and on bank holidays as normal. Lessons are held strictly between Monday-Friday, generally between 2pm-7pm.
My availability excludes the following key dates: Christmas Eve, Christmas Day, Boxing Day, New Year's Eve, New Year's Day, Easter Day and Easter Monday.
Should I become aware that I have contracted Covid and I'm well enough to teach, your lessons will be held remotely while I test positive to keep you safe. Should you choose not to have the remote lesson, your lesson is lost.
If your lesson falls on one of the above key dates / during a period of annual leave or illness of mine, I will endeavor to reschedule your lesson(s), otherwise I will offer reimbursement of the lesson fee(s).
Covid Measures
By booking, you agree to follow a few easy steps which allow me to teach safely. Please read my short Covid measures here.
Thank you for taking the time to read my T&Cs.